Elevating Azure-Powered Retail Transformation

Case Studies

25 Aug

Client Overview

Our esteemed client, a prominent UK “member-owned” retail enterprise, boasts an impressive heritage spanning almost 150 years. Their commitment to delivering exceptional service to members and customers remains steadfast. Recent years have witnessed a significant transformation with the business shifting increasingly towards online operations. This transition encompasses an extensive array of products, a growing customer base, and a robust distribution network.

The Challenge

The core of the customer's operation pivots around their online retail platform, selecting Microsoft Azure as their provider of choice – leveraging the rich capabilities offered by cloud services. The client recognised the need for a proficient partner capable of safeguarding their digital assets while harnessing the full potential of Azure's expanding suite of services. In addition to Azure prowess, this partner needed the agility to seamlessly integrate Azure technologies with other critical systems, including their ERP platform.

The Solution

After a meticulous assessment of the client's challenges, needs, and priorities, BlakYaks swiftly engaged to provide 24x7 support for the existing Azure platform, augmenting the clients team with operational capacity and expertise. Our partnership has enabled the client’s technology team to focus on business-centric priorities such as digital strategy and ERP replacement, whilst the BlakYaks team lead platform remediation and development. Notable enhancements include embedding robust DevSecOps practices, transitioning to a code-driven deployment model, and modernising key LOB applications.

Outcomes

BlakYaks' 24x7 support empowers our client to concentrate on innovation and business optimisation. With expert Azure support and engineering at hand, they can rapidly roll out new digital services, maintaining their competitive edge. By managing the platform with code, we have enhanced availability, security posture and improved operational processes (change, DR, BCP).